IT WAS FOUND THAT THE MANAGEMENT STYLE OF THE POLICE AGENCY MAKES A SIGNIFICANT DIFFERENCE IN THE DEGREE TO WHICH OFFICERS UNDERSTAND THE AGENCY'S DISCIPLINARY SYSTEM. IT WAS FOUND TO BE IMPORTANT THAT SUPERVISORS POSITION AND AUTHORITY BE CLEARLY DEFINED. MOST OFFICERS FELT THAT THE POLICE SHOULD BE HELD TO A HIGHER STANDARD OF CONDUCT THAN ORDINARY CITIZENS. A NEED TO GENERATE MORE CONFIDENCE IN INTERNAL REVIEW PROCESSES WAS STRESSED. A NEED WAS ALSO SEEN TO GIVE OFFICERS A GREATER UNDERSTANDING OF AND GREATER CONFIDENCE IN THE PROCEDURES FOR HANDLING CITIZEN COMPLAINTS. BECAUSE RULES GOVERNING OFF-DUTY CONDUCT ARE GENERALLY REGARDED NEGATIVELY BY POLICE OFFICERS, IT IS SUGGESTED THAT SUCH RULES BE REVIEWED FOR FAIRNESS AND RELEVANCY. FOR THE FINAL REPORT ON THIS PROJECT, SEE NCJ-35592.