INTENDED AS AN AVENUE OF COMMUNICATION FOR PROBLEMS WHICH POLICE OFFICERS CANNOT DISCUSS WITH THEIR IMMEDIATE SUPERVISOR, THE CONCORD PROGRAM DEVELOPED TWO ERROR CAUSE REMOVAL COMMITTEES, ONE FOR SWORN PERSONNEL AND ONE FOR CIVILIAN PERSONNEL. THESE COMMITTEES SERVE AS THE SOUNDING BOARD FOR COMPLAINTS, FACTFINDERS FOR RUMOR CONTROL, THE PIVOT POINT TOWARD EXPERT COUNSELING, INFORMATION CENTERS, AND GENERAL PROBLEM SOLVERS. ALL CORRESPONDENCE BETWEEN THE COMMITTEE AND THE SUBMITTING EMPLOYEE IS COMPLETELY CONFIDENTIAL, AND NUMBERED QUESTION AND RESPONSE ENVELOPES ARE USED TO ENSURE ANONYMITY.