MILWAUKEE COUNTY CREATED NEW UNITS WITHIN AND OUTSIDE OF THE COUNTY GOVERNMENT STAFFED BY NEW MANAGEMENT, PROFESSIONAL, AND CLERICAL PERSONNEL AND DESIGNED TO MEET CITIZEN NEEDS. THE PROJECT HAS THREE WORKING COMPONENTS: (INFORMATION, ACTION, AND PLANNING AND MANAGEMENT EVALUATION) PLUS A PROVISION FOR OUTSIDE PROGRAM EVALUATION. THE ACTION COMPONENT CONSISTS OF FIVE UNITS: WITNESS EMERGENCY, CITIZEN VICTIM COMPLAINT, CITIZEN CONTACT AND SUPPORT, SENSITIVE CRIMES, AND ADVOCACY (VICTIM, WITNESS, JUROR, AND PRISONER). THIS REPORT IS DIVIDED INTO TWO MAJOR PARTS. PART ONE EVALUATES EACH OF PROJECT TURNAROUND'S FIVE ACTION PROGRAMS, INCLUDING IMPACT ANALYSIS OF OBJECTIVE ACHIEVEMENT. IN ADDITION, FINDINGS ARE PRESENTED FROM AN ASSESSMENT REVIEW OF THE PROJECT'S INFORMATION SYSTEM COMPONENT AND FROM AN OVERALL REVIEW OF THE PROJECT'S ADMINISTRATIVE FRAMEWORK. COST OF REPLICATION AND COST-BENEFIT ANALYSES ARE INCLUDED FOR EACH TURNAROUND UNIT. IN PART TWO, COST OF REPLICATION DATA AND COST-BENEFIT FINDINGS ARE SUMMARIZED FOR THE ENTIRE PROJECT, INCLUDING DELINEATION OF OVERALL ASSUMPTIONS, DEFINITIONS, AND CONSTRAINTS OF THE METHODOLOGY. A FINAL SECTION PRESENTS AN ASSESSMENT OF THE PROJECT'S CITIZEN INVOLVEMENT EFFORTS. ANALYSIS INDICATED THAT QUANTIFIED PROJECT SAVINGS EXCEED COSTS BY A FACTOR OF 1.5 TIMES. IN ADDITION, ABOUT 44 PERCENT OF THE TOTAL BENEFITS WHICH COULD BE ACHIEVED BY COMPLETE ELIMINATION OF UNNECESSARY WITNESS/COMPLAINANT/JUROR TRIPS AND WAITING WERE REALIZED THROUGH TURNAROUND'S ACCOMPLISHMENTS.