THIS PROJECT WAS UNDERTAKEN IN RESPONSE TO A NEED FOR RESOLVING THE PROBLEMS OF APPARENT DISSATISFACTION WITH THE SPEED AND QUALITY OF SERVICES PERFORMED AND WITH THE FAILURE TO PROVIDE THE MANAGEMENT SUPPORT DATA ANTICIPATED FROM SUCH AN EXTENSIVE DATA PROCESSING EFFORT. RECOMMENDATIONS ARE MADE FOR INCREASING THE DATA PROCESSING STAFF, INITIATING AN ADVISORY COMMITTEE, PROVIDING INTRODUCTORY DATA PROCESSING EDUCATION FOR MANAGERS, IMPROVING THE QUALITY OF DATA BEING COLLECTED, AND CONSIDERING THE USE OF COBOL OR ANOTHER HIGHER LANGUAGE LEVEL OF PROGRAMMING. (AUTHOR ABSTRACT)...KAP