A NUMBER OF GUIDES ARE PRESENTED THAT ARE HELPFUL IN ESTABLISHING A GRIEVANCE MECHANISM. SOME OF THESE INVOLVE WRITTEN RESPONSES, INCLUDING THE REASON FOR THE DECISION WHICH MUST BE GIVEN FOR ALL GRIEVANCES. GRIEVANCES MUST BE ANSWERED WITHIN PRESCRIBED, REASONABLE TIME LIMITS; SPECIAL PROVISIONS MUST BE MADE FOR RESPONDING TO EMERGENCIES; AND OUTSIDE REVIEW OF GRIEVANCES MUST BE AVAILABLE. VARIOUS LEVELS OF THE GRIEVANCE PROCEDURE ARE GIVEN, AND SAMPLE GRIEVANCES ARE INCLUDED.