EACH OF PROJECT TURNAROUND'S FIVE ACTION PROGRAMS -CITIZEN CONTACT AND SUPPORT UNIT, CITIZEN VICTIM COMPLAINT UNIT, SENSITIVE CRIMES UNIT, ADVOCACY UNIT, AND WITNESS EMERGENCY UNIT -- IS EVALUATED, INCLUDING IMPACT ANALYSIS OF OBJECTIVE ACHIEVEMENT. FINDINGS ARE PRESENTED FROM AN ASSESSMENT REVIEW OF THE PROJECT'S INFORMATION SYSTEMS COMPONENT AND FROM AN OVERALL REVIEW OF THE PROJECT'S ADMINISTRATIVE AND PLANNING UNIT. COST OF REPLICATION AND COST/BENEFIT ANALYSES ARE INCLUDED FOR EACH TURNAROUND UNIT. THE PROJECT ANALYSIS SUMMARIZES COST OF REPLICATION DATA AND COST/BENEFIT FINDINGS AND INCLUDES DELINEATION OF OVERALL ASSUMPTIONS, DEFINITIONS, AND CONSTRAINTS OF THE METHODOLOGY. A FINAL SECTION PRESENTS AN ASSESSMENT OF THE PROJECT'S CITIZEN INVOLVEMENT EFFORTS. SUPPORTING DOCUMENTS ARE APPENDED. (AUTHOR ABSTRACT MODIFIED).