THE GLOSSARY ITEMS ARE ARRANGED IN ALPHABETICAL ORDER. MANY ITEMS ARE CROSS-REFERENCED. MOST ITEMS ARE ALSO INDEXED TO THE ACCOMPANYING BIBLIOGRAPHY. THE NUMERICAL CITATIONS FOLLOWING EACH GLOSSARY REFERENCE REFER TO THE NUMBERED BIBLIOGRAPHIC ITEMS. EACH BIBLIOGRAPHIC LISTING IS ANNOTATED, AND, IN APPROPRIATE INSTANCES, SPECIFIC CHAPTERS AND PAGE NUMBER ARE NOTED. AT THE END OF THE GLOSSARY THERE ARE ADDITIONAL ITEMS WHICH ADDRESS ISSUES OF 'SUSCEPTIBILITY,' SERVICE DELIVERY, CONSUMER EDUCATION, AND GENERAL MATERIALS RELEVANT TO FRAUD AGAINST THE ELDERLY. EACH IS PREFACED WITH A BRIEF EXPLANATORY NOTE, AND THE NUMBERED ITEMS FOLLOWING ARE ALSO KEYED TO THE BIBLIOGRAPHY.