THE CONCEPTS PRESENTED ARE BASIC ONES AND APPLY TO THE WORKING SITUATIONS OF FIREMEN, POLICE, AND OTHER PUBLIC SAFETY OCCUPATIONS. THE TEXT DEALS WITH VARIOUS COMPONENTS OF THE COMMUNICATION PROCESS INCLUDING SPEAKING, WRITING, AND LISTENING, AS WELL AS PERSONAL ATTRIBUTES AND BODY LANGUAGE. GUIDELINES AND EXAMPLES CONCERN THE CORRECT USE OF GRAMMER, CORRECT SENTENCE STRUCTURE, CLEAR AND ACCURATE REPORTING, AND WELL-WRITTEN LETTERS. (AUTHOR ABSTRACT MODIFIED).