BOTH POLICE AGENCIES AND PUBLIC OBSERVERS AGREE THERE IS A PROBLEM REGARDING PUBLIC ATTITUDES TOWARDS POLICE, A PROBLEM SOMETIMES REACHING SERIOUS PROPORTIONS. THIS ALIENATION IS TRACED TO A VARIETY OF HISTORICAL FACTORS, INCLUDING POLICE EMPHASIS ON A MILITARY MODEL OF OPERATION, WHICH EMPHASIZES EFFICIENCY AND DISTANCE FROM THE COMMUNITY; CONFUSING VIEWS OF THE PROPER ROLE OF THE POLICE; NEWS MEDIA EMPHASIS ON CRIME-FIGHTING, WHICH GIVES AN UNREALISTIC PICTURE OF THE POLICE FUNCTION AND HEIGHTENS ALIENATION AMONG CERTAIN GROUPS; AND THE PROBLEMS INHERENT IN URBAN GHETTOS. THE MILITARY POLICE MODEL WAS INSTITUTED IN THE 1940'S, AT EXACTLY THE TIME WHEN VAST NUMBERS OF POOR MEMBERS OF MINORITY GROUPS, PARTICULARLY BLACKS, WERE POURING INTO SLUM AREAS. THE OLD SERVICE-ORIENTED PERSONAL APPROACH (FOOT PATROL) WAS ABANDONED (IN FAVOR OF THE REMOTE, MECHANIZED SQUAD CAR PATROL) AT THE TIME IT WAS MOST NEEDED, AND THE POLICE STARTED ON A COLLISION COURSE WITH MINORITY SUBCULTURES. THE PROBLEM HAS BEEN COMPOUNDED BY THE CULTURE SHOCK MANY POLICE OFFICERS EXPERIENCE WHEN THEY ENTER GHETTO NEIGHBORHOODS. ALSO, MINORITY GROUPS, TRAPPED BY THE LACK OF DEMAND FOR UNSKILLED LABOR AND PROBLEMS OF POVERTY AND ADJUSTMENT, TEND TO VENT THEIR HOSTILITIES ON SYMBOLS OF AUTHORITY. THE POLICE OFFICER IS A HIGHLY VISIBLE SYMBOL; A SIX-PART PROGRAM IS SUGGESTED TO IMPROVE THE SITUATION: (1) REORIENT POLICE TRAINING TO EMPHASIZE THE HUMAN RELATIONS ASPECT OF POLICE WORK; (2) MAKE SURE ALL POLICE OFFICERS REALIZE THAT 'HUMAN RELATIONS' IS A FUNCTION OF DAILY HUMAN CONTACT, NOT JUST PRESS RELEASES OR SPECIAL PROJECTS; (3) INSTITUTE SPECIAL TRAINING TO COUNTERACT CULTURE SHOCK; (4) ENSURE THAT THE COMMUNITY RELATIONS PROGRAM IS COMPLEMENTARY TO ADEQUATE POLICE SERVICE; (5) INSTITUTE EQUAL OPPORTUNITY PERSONNEL PRACTICES; AND (6) INSTITUTE CRISIS INTERVENTION TRAINING. REFERENCES ARE CONTAINED IN FOOTNOTES. (GLR)