THE INTRODUCTION COVERS THE RECRUITMENT OF VOLUNTEERS AND THE PHYSICAL ASPECTS OF SETTING UP A TRAINING COURSE. ADDITIONAL RESOURCE MATERIALS ARE ALSO SUGGESTED. INDIVIDUAL CHAPTERS COVER NORMAL AND ABNORMAL CHILD-PARENT RELATIONSHIPS, BASIC CHILD DEVELOPMENT, SYMPTOMS OF CHILD ABUSE, TECHNIQUES FOR VOLUNTEERS STAFFING A TELEPHONE HOTLINE, WORKING WITH ABUSING PARENTS, RESOURCES, AND MAKING REFERRALS. A FINAL CHAPTER COVERS OFFICE PROCEDURES FOR THIS PARTICULAR PROJECT. EACH CHAPTER IS SET UP AS A CLASS SESSION, PRESENTING MATERIALS RELEVANT TO THE TOPIC, SUGGESTING TRAINING EXERCISES, AND RECOMMENDING MATERIALS TO BE HANDED OUT TO THE CLASS. THE APPENDED MATERIALS COVER HANDLING THE CHRONIC CALLER, HANDLING THE TRUE CRISIS CALL, NEEDS OF BOTH PARENTS AND CHILDREN, CHARTS ILLUSTRATING POSSIBLE INTERACTIONS AMONG CALLERS AND VOLUNTEERS AND AMONG PERSONS GENERALLY, LISTS OF KEY WORDS WHICH CALLERS USE TO DESCRIBE EMOTIONAL STATES, AND PROCEDURES FOR HANDLING CALLS. A HISTORY OF PARENTAL STRESS SERVICE, INC., IS ALSO APPENDED. (GLR)