THE HANDBOOK DESCRIBES SPECIFIC PROCEDURES FOR ANALYZING AN EXISTING SCHEDULE TO DETERMINE ITS PROPERTIES, DETERMINING HOW MANY EMPLOYEES ARE NEEDED ON THE BASIS OF ONDUTY STAFFING REQUIREMENTS, ALLOCATING EMPLOYEES' ONDUTY ASSIGNMENTS BY TIME OF DAY AND DAY OF WEEK, DETERMINING WHAT TYPE OF SCHEDULE AND DESIGN METHOD SHOULD BE USED, BASED ON REQUIRED PROPERTIES IN THE SCHEDULES TO BE DESIGNED, AND USING THE SELECTED DESIGN METHOD TO CONSTRUCT A WORK SCHEDULE WITH SPECIFIC PROPERTIES. SCHEDULE PROPERTIES THAT CAN BE EXPLICITLY CONTROLLED WITH THE PROCEDURES DESCRIBED IN THE HANDBOOK INCLUDE FIXED OR ROTATING SHIFT ASSIGNMENTS, LENGTHS OF SHIFT ASSIGNMENTS, FIXED OR ROTATING DAYS OFF, NUMBER OF CONSECUTIVE WORK DAYS, AND VARIABLE OR UNIFORM STAFFING LEVELS BY SHIFT AND DAY OF WEEK. THIS HANDBOOK IS A PRODUCT OF THE PROJECT 'IMPROVED WORK SCHEDULES FOR URBAN SERVICE DELIVERY SYSTEM PERSONNEL,' SPONSORED BY THE U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT. TABLES, FIGURES, A BIBLIOGRAPHY, AN INDEX, AN EVALUATION FORM FOR THE HANDBOOK, AND FOUR APPENDIXES SUPPLEMENT THE TEXT. (AUTHOR ABSTRACT MODIFIED--PRG)