INTENDED FOR ALL PROSPECTIVE EMERGENCY USERS, THIS POCKET GUIDE FIRST EXPLAINS HOW THE EMERGENCY TELEPHONE NUMBER 911 WORKS, THEN IT ADVISES ON THE BEST WAY FOR A COMMUNITY TO GET THIS LIFESAVING SERVICE. SUBSEQUENTLY, THE GUIDE GIVES HELPFUL INFORMATION ON COMMUNITIES THAT HAVE THE SERVICE, DETAILING COST ALLOCATION FOR 911, TYPES OF AGENCIES PARTICIPATING IN 911, AND ADVANTAGES AND DISADVANTAGES OF THE SYSTEMS' OPTIONAL SERVICES WHICH ARE AVAILABLE TO ENHANCE 911. HOW 911 CALLS ARE HANDLED WHEN THEY GO ACROSS AGENCY JURISDICTIONAL BOUNDARIES IS ADDRESSED. A GLOSSARY OF 911 TERMS IS APPENDED. (LGR)