The listings cover agencies that provide intervention services for specific crisis situations such as rape, suicide, spouse abuse, and child abuse, as well as other, general service crisis agencies. Each entry gives the name, address, and telephone number of the program; its sponsor and affiliation with other service agencies; and the services offered, hours of operation, and qualifications of the staff. Centers which have a hotline are specially marked. A list of training programs describes schools, groups, workshops, and seminars that offer broad, standardized training for crisis interveners; the name, address, telephone number, type of training offered and schedules, name of contact person, and name of executive director are given. In addition, an annotated bibliography of approximately 240 citations is supplied, which outlines literature in this emerging field. Entries are listed alphabetically by author within specific subject categories and include articles and papers, books, and audiovisual materials. An index is provided. (Author abstract modified)