First, management should develop written policy statements regarding the handling of shoplifting, including procedures, reporting forms, and documentation. Policy should be consistent with local and State law as well as the position of the school administration. The policy should cover students, faculty, staff, visitors, juveniles, and other groups who may be on the campus. The policy on shoplifting should be publicized to the campus. The next step is the training of staff to follow store policy, using films, books, slides, and other materials that deal with shoplifting. Specific shoplifting programs may use store personnel to implement security procedures, contract personnel from a private security agency, or a combination of the two, with contract personnel used during especially busy times. To establish a solid case of shoplifting, the suspect must be observed taking and concealing the item and then observed continuously until he/she passes through the checkout line without paying for the item. When the suspect is stopped, preferably by management personnel, take him/her to an office off the sales floor without making an accusation. Have a witness present in the office during questioning. Do not touch the suspect. Any search of the suspect should be done by the police. The regular prosecution of shoplifters will be an effective deterrent. The university should provide insurance to cover a false arrest suit or other injury that may result from a shoplifting security program.