Most cases are handled by mediation and arbitration, or a combination of the two. These techniques are being applied in commercial and consumer disputes, labor-management relations, neighborhood and family strife, and clashes over environment. In addition, governments and other large institutions have created mechanisms such as grievance procedures and ombudsmen to settle disputes between them and individuals. The many applications of dispute resolution are just beginning to be explored. The booklet discusses the arrangements involved in the various types of nonjudicial dispute resolution and the benefits to both parties from selecting dispute resolution. A list of 12 resource organizations is included for further information.