A restitution program can benefit the juvenile offender, the victim, and the community. The program must determine which of these potential recipients of program benefits is to be the primary target. The basis for the development of the goals and objectives of a program is the definition of mission, which involves identifying the nature of the sponsoring agency and what it wants to do through the restitution program. The mission of a restitution program must be narrowed so as not to encompass the total rehabilitation of the participating juvenile. The reduction of recidivism should not be the primary mission of a restitution program but rather the achievement of high completion rates (a high percentage of youth completing the restitution contract). Goals consist of general statements of program direction, and they have the functions of specifying standards for staff performance, setting the parameters for program development, and ensuring that program activities are consistent and uniform. Program goals and objectives must encompass at least the following actors: the victim, community, court, program staff, and the juvenile offender. Objectives regarding each of these actors must be specific, pertinent, achievable, and measurable. An action plan can be derived from the ojectives as well as measurable outcomes. Workshop questions and answers are included on the tape.