The criminal and juvenile justice system should recognize its obligation to provide services that deal with the problems of victims and witnesses. Although victim services are new, they have been gaining popularity across the country. Because crime is increasing at an alarming rate, the number of victims is also increasing. While the criminal justice system has programs to solve crimes and treat offenders, almost nothing is done for victims of crime. It is important for the probation officer and the offender to be aware of the effect a crime has had on the victim. Victimology is the study of the experience of victims and is designed to promote affirmative action on behalf of victims and witnesses. In 1981, Dr. Donald Hinrichs conducted a study of the attitudes and needs of victims of juvenile crime in Pennsylvania. He recommended that each county juvenile probation officer establish a victim/witness program to deal with problems. Several States have programs that include the following services -- an information system that explains the criminal justice system, notification of victims and witnesses about recent developments in the case, and referral to social service agencies. The probation department is generally the most logical office to provide victim/witness services, since this department deals with the victim on a long term basis and has access to other branches of the justice system. Guidelines for development of a victim/witness program, footnotes, and 21 annotated references provided.