The history of Iowa's ombudsman is traced from the decades following World War II to the first part of 1978, when the Iowa General Assembly selected a new citizens' aide. A true-false test based on the reading is provided. In addition, readings on Sweden's ombudsman and on those of Finland, the United Kingdom, Denmark, and Norway are also presented. A list of 'do's and don't's' for Iowa's citizens' aide is included; for example, the citizens' aide can investigate citizen complaints about an improper decision by a State or local government agency; however, he or she cannot investigate a complaint about the Governor of Iowa or the Governor's staff. Topics for student investigations are suggested, and four role playing activities are recommended. Project Outreach, which is a continuing effort to make Iowans aware of their citizens' aide/ombudsman, is described, and the number of citizen contacts with the ombudsman is noted for each county for 1971-77. The text of Chapter 601G, Code of Iowa, Iowa Citizens' Aide Act, is included. Four tables and three maps are provided, along with an 18-item bibliography. Sample tests and test responses are also supplied.