An introduction highlights the large portion of police time consumed by juvenile matters, obstacles to improved juvenile services, and the Integrated Criminal Apprehension Program (ICAP) management approach. The manual then describes management methods that can help agencies increase productivity by as much as 30 percent at no cost to the public. The section on police organization focuses on the ICAP model with its four components that structure decisionmaking: data collection, analysis, planning, and service delivery. Topics covered are establishing an ICAP steering committee and working groups, conducting a self-assessment, developing mission statements and goals, and the role of rules and procedures. Using the ICAP approach, the manual explains how to calculate the time spent on juvenile matters, appointment of a juvenile matters steering committee, assessment of juvenile issues, and juvenile program development. Specific juvenile strategies and techniques that enhance productivity are detailed. Charts, worksheets, and eight references are supplied. The appendixes contain patrol task schedules, the ICAP self-assessment format, a juvenile matters assessment format, International Juvenile Officer's Association standards for police juvenile operations, juvenile citation cards, and directed patrol forms and reports.