The model is based on a literature review, an analysis of legislation, a telephone survey of 41 law enforcement agencies and 20 community agencies, site visits to 6 agencies, consultation, and a symposium. Recommendations for the law enforcement response delineate the respective roles of the chief executive, patrol officers and supervisor, other personnel, and the investigative and crime prevention or community relations units. The guidelines call for the development and promulgation of specific policies and procedures for dealing with hate-motivated activities in general and in the areas of training, public awareness, reporting, investigation, victim assistance, interagency coordination, and police-community relations. Guidelines for governmental response call for support of law enforcement efforts from the legislative, executive, and judicial branches in the forms of funding, laws and regulations, education and prevention programs, and prosecution and sentencing. Finally, guidelines for community organizations emphasize their role in advocacy, public education, and enhancement of reporting. Background research and analyses are appended. 15 tables, 2 figures, and 45 references.