Volunteer trainers, who represented all major areas of the department, were selected and given an initial 3-day training session followed by meetings for the purpose of developing the inhouse training program. The class length was set at one, 6-8 hour session, and attendance was mandatory for all employees of the department. Each employee received training in the history of traditional policing, customer service, community policing as a philosophy, problemsolving as a strategy, resources available, and the SARA Model. Several hours were spent in group problemsolving sessions. Shortly before the training sessions began, a master plan was developed to encompass goals and objective to be accomplished in various areas of the department. The areas addressed by the master plan are recruitment and training, policy and procedure, organizational culture, resource allocation, recognition and evaluation, and community relations. Future concerns are the need for a full-time coordinator and the need for a smoother flow of data to those responsible for data analysis. A 1-item bibliography