The five steps in the problem-solving process are to identify the problem, analyze the problem, design a response, implement the response, and evaluate the response. Sources of information for identifying problems include community residents and leaders, personal observations, law enforcement colleagues, police department records, crime analysis, other government agencies, the local press, and civic associations. The analysis of the problem should focus on the victims, offenders, third parties, the physical setting, the social context, the sequence of events, and the responses. In designing a response, the police officer should consider both short-term and long-term goals and solutions that reduce the frequency of occurrence, eliminate the problem, change perceptions, or clarify responsibility. Both traditional and nontraditional tactics for solving the problem should be considered. Additional guidelines and list of resources