The conference was hosted by the Center for Public Services Management and Research at Staffordshire University in England and the Canadian Research Institute for Law and the Family at the University of Calgary, Alberta. Participants aimed to determine the policing models that facilitated a high quality of service, the management issues associated with those models, and potential and actual solutions to those issues. The four themes of the conference were (1) trends in policing and aspects of community policing, transnational policing, core and ancillary functions, and the role of civilians in police agencies; (2) the restructuring of the police under fiscal restraint; (3) organizational performance and quality of service; and (4) the role of police governance, with emphasis on accountability mechanisms, the role of staff associations, the regulation of complaints procedures, and the role of the inspectorate. Specific topics included police recruit training, inservice training, community policing, community surveys, and role divisions in the criminal justice system.