Recent research has documented elements of an effective direct-supervision inmate management style. In this research, the critical incident technique, a method of job analysis, was used to identify correctional officer behaviors required for effective direct supervision in new-generation facilities. The results described seven performance dimensions and specific behaviors that are required to produce a safe, humane, and orderly environment. These dimensions include the management of the module to ensure a safe and humane environment, handling inmate discipline, responding to inmate requests, supervising in an effective manner, building positive rapport and personal credibility with inmates, resolving inmate problems and conflicts, and maintaining effective administrative and staff relations. Scant research lends support to the claims of new generation proponents that such jails achieve the aforementioned goals. The findings suggest that podular/direct supervision facilities are safer and provide a more positive incarcerative and work environment for inmates and staff than do traditional jails. Policy implications of this finding are discussed.