The authors do not advocate a return to brutal police tactics of the past. Rather, they recommend a progressive partnership between citizens and the police, even in the most violent urban neighborhoods, to implement stringent new standards for community behavior. The authors show how this partnership is being forged to reduce crime and restore trust between government and citizens. The image of broken windows is used to explain how neighborhoods can decay into disorder and crime if no one cares about their maintenance. It is pointed out that many police departments and a few probation, parole, and prosecutorial agencies are beginning to shift to problem-oriented community approaches. At the same time, while citizens are demanding order and some police and criminal justice agencies are responding to them, civil libertarians are pushing in the opposite direction. Despite assertions by many civil libertarians, attempts to restore order do not pit rich against poor or black against white. The demand for order permeates all social classes and ethnic groups. Police departments are uniquely positioned to restore order through their historical role as problem-solvers in the community. Consequences of misunderstanding the crime problem are explored, and ways in which disorder has proliferated with the growth of an ethos of individualism and increasing legislative and judicial support for protecting the fundamental rights of individuals at the expense of community interests are described. Policing models and practices are evaluated, efforts of the New York City Police Department to move in the direction of community policing are reported, benefits of community policing are identified, and steps taken in three cities (Baltimore, San Francisco, and Seattle) to restore order in public places are cited. A community crime control model is recommended that gives responsibility back to communities and establishes new mechanisms of police and criminal justice accountability to neighborhoods and communities. References, notes, and figures