The SOS Hotline opened in Belgrade, Serbia, in 1990. For each call reporting a violent incident, a data form was completed with details of the call. Almost all callers were victims of violence from family members or intimate partners. The majority reported physical and verbal/emotional violence; a minority reported sexual and economic violence. Frequency and duration of violence were very high. Callers were often forced to live with perpetrators because of the lack of available housing, which was worsened by privatization, economic sanctions against Serbs and the influx of refugees. Men’s participation in the wars in Croatia and Bosnia increased their violence against women at home, especially sons against mothers. Most refugees were housed in private homes, resulting in increased violence against women refugees and women hosts. Tables, notes, references