skip navigation


Abstract Database

Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

To download this abstract, check the box next to the NCJ number then click the "Back To Search Results" link. Then, click the "Download" button on the Search Results page. Also see the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 249382 Find in a Library
Title: Measuring Procedural Justice and Legitimacy at the Local Level: the Police-Community Interaction Survey
Journal: Journal of Experimental Criminology  Volume:11  Issue:3  Dated:2015  Pages:335-366
Author(s): Dennis P. Rosenbaum; Daniel S. Lawrence; Susan M. Hartnett; Jack McDevitt; Chad Posick
Date Published: 2015
Page Count: 32
Sponsoring Agency: National Institute of Justice (NIJ)
Washington, DC 20531
Grant Number: 2008-DN-BX-0005
Document: HTML
Dataset: DATASET 1
Type: Measurement/Evaluation Device; Report (Grant Sponsored); Report (Study/Research); Report (Technical Assistance); Research (Applied/Empirical); Survey; Test/Measurement
Format: Article; Document (Online)
Language: English
Country: United States of America
Annotation: This study introduced and evaluated the Police–Citizen Interaction (PCI) Survey, the electronic survey component of the National Police Research Platform, which is designed to measure the quality of police–citizen encounters at the local level.
Abstract: A randomized control trial (RCT) found no significant differences between the PCI Survey and the standard telephone survey, thus increasing confidence in the validity of the PCI methodology. The PCI Survey was able to replicate “known group” findings from prior research; capture agency-level differences in public satisfaction; uncover complex interactions of race, type of incident, and procedural justice, while showing the relative importance of both process and outcome during police-initiated contacts. Thus, the PCI Survey approach, using web and voice interactive methods, shows considerable promise as a tool for measuring organizational performance in new ways, focusing on procedural fairness and the quality of police services rather than the reliance on crime statistics. The survey appears to have utility for local jurisdictions, while simultaneously providing standard metrics for cross-jurisdictional theory testing and benchmarking. Three studies tested the feasibility, validity, and sample representativeness of the PCI Survey. A randomized control trial compared the PCI Survey results with the most widely used survey method, the telephone survey. The primary measures were the community member’s satisfaction with the contact, judgments of procedural justice during the interaction, police effectiveness, and police legitimacy. The survey was tested initially with three agencies of different sizes. It will be refined for implementation on a larger scale. (Publisher abstract modified)
Main Term(s): Police-citizen interactions
Index Term(s): Comparative analysis; NIJ grant-related documents; NIJ Resources; Police community relations; Police effectiveness; Public Opinion of the Police; Surveys; Testing and measurement
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.