THIS REPORT CONTAINS EDITED AND CONDENSED VERSIONS OF THREE FORMAL PRESENTATIONS MADE DURING THE SYMPOSIUM PLUS SUMMARIES OF SIX INFORMAL WORKSHOPS IN WHICH CRISIS MANAGEMENT PRACTITIONERS DESCRIBED THE GOALS, CONCEPTS, OPERATION, ADMINISTRATION, AND IMPACT OF THEIR PROGRAMS. PRESENTATION TOPICS INCLUDED NEW POLICE ROLE DEFINITIONS VERSUS THE OLD, HUMANISTIC ASPECTS OF POLICE WORK VERSUS THE TECHNICAL, AND GENERALIST MODELS OF POLICING VERSUS THE SPECIALIST. THE WORKSHOP DEALT WITH HOSTAGE NEGOTIATION SITUATIONS, MENTAL HEALTH CRISES, SCHOOL AND YOUTH CRISES, LANDLORD-TENANT DISPUTES, FAMILY CRISES, AND CRISES TRIGGERED BY BEING A VICTIM OR WITNESS TO A CRIME OR DISASTER. APPENDED MATERIALS INCLUDE A SYMPOSIUM AGENDA AND A LIST OF PARTICIPANTS. A TOPIC-ORIENTED BIBLIOGRAPHY IS PROVIDED. CHARTED DATA ON FAMILY CRISIS INTERVENTION PROGRAMS IN THE UNITED STATES AND CRISIS MANAGEMENT PROGRAMS IN NORTHERN CALIFORNIA LAW ENFORCEMENT ARE ALSO INCLUDED. (AUTHOR ABSTRACT MODIFIED) (SNI ABSTRACT)