THE ACTIVITIES OF PROJECT TURNAROUND'S FIVE UNITS -- CITIZEN CONTACT AND SUPPORT, CITIZEN VICTIM COMPLAINT, SENSITIVE CRIMES, WITNESS EMERGENCY, AND INFORMATION SYSTEMS -- ARE DESCRIBED AND ASSESSED. A COST-BENEFIT ANALYSIS IS INCLUDED FOR EACH UNIT. AMONG THE ACTIVITIES DESCRIBED ARE THE FOLLOWING: WITNESS MANAGEMENT, INCLUDING PLACING CERTAIN WITNESSES ON-CALL AND CONTACTING WITNESSES PRIOR TO THE TIME THEY ARE SUBPOENAED TO DETERMINE WHETHER THEY ANTICIPATE ANY DIFFICULTIES WITH REGARD TO THEIR APPEARANCE IN COURT; PROPERTY RETURN SERVICES FOR VICTIMS OF PROPERTY LOSS WHOSE PROPERTY IS USED AS EVIDENCE IN A TRIAL; ACQUISITION OF FEES FOR WITNESSES; CITIZEN COMPLAINT MANAGEMENT; SPECIAL SERVICES TO VICTIMS OF RAPE AND OTHER SENSITIVE CRIMES; SERVICES TO VICTIMS AND WITNESSES WHO HAVE BEEN THREATENED OR OTHERWISE INTIMIDATED; AND AN AUTOMATED CASE MANAGEMENT SYSTEM, THE JUSTICE INFORMATION SYSTEM (JUSTIS). AN OVERVIEW OF PROJECT TURNAROUND BENEFITS TO CITIZENS IS FOLLOWED BY A MORE DETAILED ACCOUNT OF BENEFITS TO POLICE OFFICERS. SUPPORTING DATA AND DOCUMENTS ARE INCLUDED.