For each stage, the guide explains what actions are taken concerning the victim and witness, criminal justice agencies, service providers, and family and friends. An anecdotal example illustrates the dynamics of each stage. Stages for victims include emergency response, victim stabilization, and resource mobilization. Both victims and witnesses experience the stages of after-arrest, precourt appearance, court appearance, presentence, and postsentence. Chapters include training materials, suggested course outlines, sample forms, and charts. A list of victim assistance programs and about 135 references are provided.