skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 114333 Add to Shopping cart Find in a Library
Title: Patterns of Citizen Demands for Police Service
Author(s): S L Percy; E J Scott
Corporate Author: Indiana University
Workshop in Political Theory and Policy Analysis
United States of America
Date Published: 1982
Page Count: 221
Sponsoring Agency: Indiana University
Bloomington, IN 47401
National Institute of Justice (NIJ)
Washington, DC 20531
National Institute of Justice/
Rockville, MD 20849
NCJRS Photocopy Services
Rockville, MD 20849-6000
US Dept of Justice NIJ Pub
Washington, DC 20531
Grant Number: 80-IJ-CX-0014
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America

NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
Document: PDF
Type: Report (Technical)
Language: English
Country: United States of America
Annotation: The nature and timing of citizen calls for police service were studied using data from an analysis of calls for service and interviews with police and callers in Fort Worth, Texas.
Abstract: Fort Worth was chosen because of its size, its heterogeneous population characteristics, and its use of a computer-aided dispatch system. Data were collected in 1980 and 1981. Demands were varied and sometimes were unrelated to the mandated police functions. Call volume was greatest on Fridays and Saturdays and during evening hours. Most people who called were outwardly calm. Calls about serious property problems and problems with persons tended to come from lower-income, high-density areas, while less serious property problems were reported more often from more affluent neighborhoods. The disposition of calls varied according to the type of problem reported. Most callers were satisfied with the operator response. Findings suggest needs in the areas of police management and planning, call processing, police responses, and research. Figures, tables, footnotes, appended instruments, and 31 references.
Main Term(s): Citizen crime reporting
Index Term(s): Complaint processing; Complaint processing by telephone; Computer aided dispatch; Telephone communications; Texas
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.