skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 114555 Find in a Library
Title: Designing an Effective Dispute Resolution System
Journal: Negotiation Journal  Volume:4  Issue:4  Dated:(October 1988)  Pages:413-431
Author(s): W L Ury; J M Brett; S B Goldberg
Date Published: 1988
Page Count: 19
Type: Training (Handbook/Manual)
Format: Article
Language: English
Country: United States of America
Annotation: In designing a dispute resolution system it is necessary to build a structure that will properly control conflict and direct the dispute along a low-cost path.
Abstract: Whether in international relations or neighborhood conflicts, six principles are crucial. First, focus should be put on interests by bringing about negotiation as early as possible, establishing a negotiation procedure, using multiple step negotiation, strengthening motivation through multiple entry and negotiator authority, and providing negotiation skills and resources. A mediator can prove a valuable resource. In addition, it is important to build in procedures that will encourage disputants to turn back from rights or power contests. These may include information procedures, advisory arbitration, cooling-off periods, minitrials, and crisis negotiation procedures. Also needed are low-cost methods for providing a final resolution based on power or rights such as conventional or final-offer arbitration, voting, or limited strikes. To head off future disputes and reduce conflict, consultation should be built in and feedback after action through notification and consultation and post-dispute analysis and feedback. Procedures should be arranged in a low-to-high cost sequence, beginning with prevention and interest based procedures to rights and power procedures. Finally, the mediator must ensure that procedures work by providing the necessary motivation, skills, and resources. 11 notes, 1 table, and 25 references.
Main Term(s): Alternative dispute settlement
Index Term(s): Arbitration; Mediation
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.