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NCJ Number: 115526 Find in a Library
Title: Communication in Mediation: Is More Necessarily Better?
Journal: Mediation Quarterly  Issue:22  Dated:(Winter 1988)  Pages:39-50
Author(s): S J Rogers; C Francy
Date Published: 1988
Page Count: 12
Type: Research (Applied/Empirical)
Format: Article
Language: English
Country: United States of America
Annotation: Observation of 102 mediations at a court-affiliated community dispute resolution center in the New York City metropolitan area suggests that the nature rather than the amount of communications affects the reaching of an agreement.
Abstract: The most frequent complaints in the mediations were harassment and assault. The study hypothesis was that the greater the number of instrumental (fact-related) and expressive (feeling-related) exchanges among the participants, the greater the likelihoods of reaching an agreement, of making an agreement that would last, and of high satisfaction levels among the disputants. The four observers were knowledgeable in mediation techniques and trained in the observation of social interaction, but they were not aware of the research hypothesis. They recorded both the amounts and nature of verbal communication. Findings showed that the length of the session had no clear, consistent positive influence on the outcome measures. In addition, the verbal expression of feelings showed little relation to the outcome measures. Moreover, complainants and respondents reacted differently. Complainants reacted more positively to more communication as long as feelings were not explicitly involved, while respondents consistently reacted more negatively to more communication from the mediator, particularly when feelings were involved. Discussion of implications for mediator training, tables, and 25 references.
Main Term(s): Mediation
Index Term(s): Conflict resolution; Mediation training; Mediators; New York
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