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NCJ Number: 118526 Find in a Library
Title: Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
Author(s): W L Ury; J M Brett; S B Goldberg
Date Published: 1988
Page Count: 201
Sponsoring Agency: Jossey-Bass Publishers
San Francisco, CA 94103-1741
Publication Number: ISBN 1-55542-125-3
Sale Source: Jossey-Bass Publishers
989 Market Street
San Francisco, CA 94103-1741
United States of America
Type: Training (Handbook/Manual)
Language: English
Country: United States of America
Annotation: Written for managers, dispute resolution professionals, organizational consultants, and others, this text explains how to design a dispute resolution system that will help handle conflicts on an ongoing basis and avoid destructive confrontations.
Abstract: The guidelines are based on the experience of the authors and others in designing dispute resolution systems for business, government, community organizations, families, and nations. An overview distinguishes the three main ways of resolving dispute: to reconcile the disputants' underlying interests, to determine who is right, and to determine who has more power. The analysis concludes that an interests approach is less costly and more rewarding than a rights approach. The guidelines show how to provide interests-based procedures for use whenever possible, as well as low-cost rights procedures and low-cost power procedures. The steps involved in moving toward such a system, the basic principles of system design, and methods of gathering support and motivating people to use the changed procedures are also detailed. A case example involving dispute systems design and operation in the bituminous coal industry is described. Chapter notes, index, and appended model rules for grievance mediation in the coal industry.
Main Term(s): Alternative dispute settlement
Index Term(s): Conflict resolution; Negotiation; Program design; Program implementation
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