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NCJRS Abstract

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NCJ Number: 118648 Find in a Library
Title: Quality Circles and the British Police Service
Journal: Police Journal  Volume:61  Issue:2  Dated:(April-June 1989)  Pages:87-104
Author(s): B Shaw
Date Published: 1989
Page Count: 18
Type: Program/Project Description
Format: Article
Language: English
Country: United Kingdom
Annotation: This article examines "quality circles" and discusses the management implications of introducing them in the British police service.
Abstract: Quality circles, as defined by the National Society of Quality Circles, are "small groups of employees who meet regularly to solve problems and find ways of improving aspects of their work." Aims of the quality circle program are to generate increased employee involvement in organizational problemsolving, to stimulate the development of individual workers, and to promote practical benefits to the organization and individual workers by the solution of job related problems. Quality circle programs can be developed to provide an integrated system of participatory management whose component parts include a steering committee, a facilitator, circle leaders, and circle members. Some potential benefits of quality circles are improved work quality, improved communication between workers and management, improved worker morale, and the development of team building skills. Given the degree of sustained commitment required from senior management and other problems associated with the implementation of quality circles, the introduction of quality circles is a high-risk management option for the senior British police manager. 31 footnotes, 30-item bibliography, and appended outline of problemsolving techniques used in quality circles.
Main Term(s): Police management
Index Term(s): Communication techniques; Participatory management; United Kingdom (UK)
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