skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 119837 Find in a Library
Title: Quality of Dispute Resolution Processes and Outcomes: Measurement Problems and Possibilities
Journal: Denver University Law Review  Volume:66  Issue:3  Dated:(1989)  Pages:419-436
Author(s): T R Tyler
Date Published: 1989
Page Count: 18
Type: Issue Overview
Format: Article
Language: English
Country: United States of America
Annotation: This article discusses the issues involved in evaluating the quality of alternative dispute resolution procedures and in comparing them with dispute resolution in traditional court systems.
Abstract: Many cases destined for trial in traditional court systems are settled through informal negotiations outside the courtroom. These informal procedures are sometimes replaced by alternative dispute resolution procedures. However, it is important not to use traditional or trial-based systems as criteria against which to evaluate alternative dispute resolution procedures. Instead, evaluation should define the goals of the justice system and measure how well various procedures achieve those goals. One aspect of the evaluation should consider how many problems are not or cannot be solved through alternative dispute resolution systems. Additionally, alternative dispute resolution procedures should be examined for their economies of cost and time as well as for litigant satisfaction and the quality of outcomes. A major goal of alternative dispute resolution techniques should be community education: teaching adults to manage conflict. 55 footnotes.
Main Term(s): Alternative dispute settlement
Index Term(s): Access to courts; Conflict resolution; Dispute resolution
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.