skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 120286 Find in a Library
Title: Conflict Resolution Training Programs: Implications for Theory and Research
Journal: Negotiation Journal  Volume:5  Issue:3  Dated:(July 1989)  Pages:301-311
Author(s): B Schultz
Date Published: 1989
Page Count: 11
Type: Program Description (Model)
Format: Article
Language: English
Country: United States of America
Annotation: Four training programs for conflict resolution are examined for principles, assumptions, and theories that could be used to create an economical model for training a great variety of people and groups.
Abstract: The four programs studies were the Ethical Society of St. Louis, Missouri, the George Meany Center in Washington, D.C., the Educational Relations Commission in Toronto, Ontario, and the Chicago Neighborhood Justice Center, Chicago, Illinois. The four programs shared the following common features: defining conflict, identifying conflict styles, using communication and interpersonal skills to negotiate agreements, and viewing conflict resolution as a process. Special features of each training program are identified and discussed, as are common strengths and weaknesses. From these the author proposes a hypothetical program that would serve the needs of a variety of people and groups and would emphasize five specific conflict resolution principles. 24 references.
Main Term(s): Citizen dispute mediation training
Index Term(s): Conflict resolution; Mediation training; Models; Social skills training
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.