skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 121409 Find in a Library
Title: Police and Delivery of Local Government Services: A Problem-Oriented Approach (From Police Practice in the Nineties: Key Management Issues, P 55-72, 1989, James J J. Fyfe, ed. -- See NCJ-121406)
Author(s): W Spelman; J E Eck
Date Published: 1989
Page Count: 18
Sponsoring Agency: International City/County Management Assoc
Washington, DC 20002
Sale Source: International City/County Management Assoc
777 North Capitol Street, NE
Washington, DC 20002
United States of America
Type: Report (Study/Research)
Language: English
Country: United States of America
Annotation: Using problem-oriented approaches to reduce crime and the fear of crime, police seek to prevent crime by improving the quality of neighborhood life, by tailoring their responses to specific situations, and by cooperating with the community and other non-police agencies.
Abstract: Research shows that adding additional resources in incident-driven policing is ineffective in controlling crime. However, crime analysis, in which the motivation, target, and opportunity are identified and a crime pattern revealed, does increase the efficiency and effectiveness of police tactics. Because crime problems are linked to other urban issues, the police are most effective when they work with other concerned agencies. A problem-solving policing process includes police scanning during routine functions; analysis by officers of offenders, victims, social and physical factors, and previous police responses; the implementation of new responses, and a post-response assessment. The problem-solving techniques used in three case studies -- a drug problem in a New York City neighborhood, a rash of convenience store robberies in a small city, and a neighborhood nuisance -- are described. Institutionalized problem-solving policies will make changes in centralized control-oriented management structures inevitable. Although standard operating procedures can be implemented, police agencies will have to shift their emphasis from internal efficiency measures to external effectiveness measures. The police role will also change if departments relinquish some of their autonomy to other public service agencies for the sake of a cooperative approach. Similarly, police officers will have to play a role in forging consensus between members of their community. 28 references.
Main Term(s): Policing innovation
Index Term(s): Community involvement; Crime prevention planning; Police effectiveness; Proactive police units
Note: *This document is currently unavailable from NCJRS.
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.