skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 122362 Add to Shopping cart Find in a Library
Title: Tactical Approach to Public Safety Dispatching
Journal: Police Chief  Volume:57  Issue:3  Dated:(March 1990)  Pages:22-24
Author(s): D L Bruns
Date Published: 1990
Page Count: 3
Sponsoring Agency: NCJRS Photocopy Services
Rockville, MD 20849-6000
Sale Source: NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
Type: Report (Technical Assistance)
Format: Article
Language: English
Country: United States of America
Annotation: Successful public safety dispatchers need an attitude that focuses on the following tactics that are the elements of effective performance: think, anticipate, concentrate, transmit, inform, coordinate, and support.
Abstract: Thinking involves gathering thoughts completely before reacting, mentally reviewing procedures to be sure that all crucial details are included in a decision. Anticipation means planning ahead for the potential need for mutual aid or emergency assistance and considering ways to handle problems. Concentration requires eliminating internal distractions like room noise and overcrowding, as well as external distractions on the radio system. Effective transmission requires the dispatcher to sound in charge, to speak clearly and concisely, and to use structured speech formats whenever possible. Informing means that field personnel should receive the information pertinent to the situation, together with the information sources if possible. Coordination requires consideration of all the logistics involved, while support involves being as helpful as possible to all personnel involved. Using these approaches can increase professionalism and ultimately save lives and property.
Main Term(s): Dispatching
Index Term(s): Police dispatch personnel evaluation; Police dispatch training; Public safety coordination
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.