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NCJ Number: 122362 Add to Shopping cart Find in a Library
Title: Tactical Approach to Public Safety Dispatching
Journal: Police Chief  Volume:57  Issue:3  Dated:(March 1990)  Pages:22-24
Author(s): D L Bruns
Date Published: 1990
Page Count: 3
Sponsoring Agency: NCJRS Photocopy Services
Rockville, MD 20849-6000
Sale Source: NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
Type: Report (Technical Assistance)
Format: Article
Language: English
Country: United States of America
Annotation: Successful public safety dispatchers need an attitude that focuses on the following tactics that are the elements of effective performance: think, anticipate, concentrate, transmit, inform, coordinate, and support.
Abstract: Thinking involves gathering thoughts completely before reacting, mentally reviewing procedures to be sure that all crucial details are included in a decision. Anticipation means planning ahead for the potential need for mutual aid or emergency assistance and considering ways to handle problems. Concentration requires eliminating internal distractions like room noise and overcrowding, as well as external distractions on the radio system. Effective transmission requires the dispatcher to sound in charge, to speak clearly and concisely, and to use structured speech formats whenever possible. Informing means that field personnel should receive the information pertinent to the situation, together with the information sources if possible. Coordination requires consideration of all the logistics involved, while support involves being as helpful as possible to all personnel involved. Using these approaches can increase professionalism and ultimately save lives and property.
Main Term(s): Dispatching
Index Term(s): Police dispatch personnel evaluation; Police dispatch training; Public safety coordination
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