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NCJRS Abstract

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NCJ Number: 127029 Find in a Library
Title: Symbolic Communication: Signifying Calls and the Police Response
Author(s): P K Manning
Date Published: 1988
Page Count: 326
Sponsoring Agency: MIT Press
Cambridge, MA 02142
Publication Number: ISBN 0-262-13234-6
Sale Source: MIT Press
28 Carleton Street
Cambridge, MA 02142
United States of America
Type: Report (Technical)
Language: English
Country: United States of America
Annotation: Observations of the police handling of calls from the public in law enforcement agencies in England and the United States form the basis of this analysis of organizational communications and how it is patterned by selected factors in addition to the content of a message.
Abstract: Data collection began in 1979 and continued over several years. The research focused on how police determine what a call means and what should be done with it and how the process is transformed through subsystems within the police organization. The analysis showed how members of an organization interpret their environment and why the police act in ways that differ from the way that citizens and politicians want them to act. The results showed the uncertainties that surround a police agency's responsiveness and demonstrated how today's computer technologies constrain the coding process, limiting in particular the effectiveness of the 911 systems used in most of our major cities. Figure, tables, notes, index, and 359 references
Main Term(s): Communication techniques
Index Term(s): Communications centers; Dispatching; England; Nine-one-one (911) emergency telephone number; Police-citizen interactions; Psycholinguistics; Telephone communications
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