skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 134782 Find in a Library
Title: Effectiveness Measurement in Probation: A View From the Troops
Journal: Howard Journal of Criminal Justice  Volume:31  Issue:1  Dated:(February 1992)  Pages:31-52
Author(s): C Humphrey; K Pease
Date Published: 1992
Page Count: 22
Type: Research (Theoretical)
Format: Article
Language: English
Country: United Kingdom
Annotation: This study examines notions of probation effectiveness applied in a British metropolitan probation service and considers the impact of recent managerial and policy initiatives on the work and effectiveness criteria used by probation staff.
Abstract: The study involved 35 detailed, semistructured interviews with 27 probation officers of all grades, 5 justices' clerks and magistrates, and 3 senior treasury and information officers inside and outside the area probation service. The interviews were designed to elicit perceptions of probation effectiveness and the criteria by which officers and others saw probation performance being evaluated, both by themselves and by those to whom they were accountable. The probation agency examined has met the prime requirements and demands placed on it by those to whom it is chiefly accountable and been rewarded by a greater share of resources. The discussion of study results is oriented around a number of key themes including the respective prominence of input and output measures of performances, factors that influence and explain the use of such measures, perceptions of promotion criteria and survival tactics within the service, and the role of management and management information systems. Through such themes, the study illustrates the socially constructed nature of the concept of organizational effectiveness and of management information systems. It highlights how pressures exerted on the probation service have de-emphasized the effects of probation supervision on criminal careers. This study reinforces the arguments of those who question the privileged status given to accounting-based solutions to the problems of public-sector management. 2 notes and 38 references
Main Term(s): Corrections management; Probation
Index Term(s): Corrections in foreign countries; England; Probation effectiveness
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.