skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 134910 Find in a Library
Title: Abandoning Tradition: The Concept of Total Quality Management in the Police Service
Journal: Police Journal  Volume:65  Issue:1  Dated:(January-March 1991)  Pages:56-61
Author(s): D Warcup
Date Published: 1992
Page Count: 6
Type: Survey
Format: Article
Language: English
Country: United Kingdom
Annotation: Total Quality Management (TQM), a strategic management approach which evolved from the private sector, may well be suitable for management of the Police Service, which is responsible for providing a high level of service quality.
Abstract: The main objective of TQM is to eliminate defects in the system, with all personnel involved from the top down. The concept requires a corporate effort designed to meet the needs of the identified customer, who is not necessarily the party to receive the ultimate service. TQM realizes that there are many internal customers within the system and that the processes of the system are interrelated using the output of other parts of the system. The primary drawback to TQM is the resource costs of implementing the system and carrying out long-term training. The alternative to introducing quality programs is to accept the cost of failing to get things right the first time. Because TQM is not compatible with some other management strategies, such as Management by Objectives, it can only work if it is part of the corporate strategy, and if it is used to direct resources within the system. 7 notes
Main Term(s): Police management; Quality control
Index Term(s): Management by objectives; Total Quality Management
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.