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NCJRS Abstract

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NCJ Number: 140257 Find in a Library
Author(s): R Paschall
Date Published: 1992
Page Count: 100
Sponsoring Agency: University of Illinois at Chicago
Chicago, IL 60607-2919
Publication Number: ISBN 0-942511-54-9
Sale Source: University of Illinois at Chicago
Office of International Criminal Justice
1033 West Van Buren Street, Suite 500
Chicago, IL 60607-2919
United States of America
Type: Overview Text
Language: English
Country: United States of America
Annotation: The purpose of this book is to outline the principles, techniques, and procedures that will assist an organization in avoiding or successfully managing a crisis.
Abstract: Solutions are aimed toward small and medium-sized companies, as well as mid-sized Federal, State, and local governments. Emphasis is placed on using critical incident management to approach small or mid-sized problems before they become major problems. Specific issues addressed in the book include: (1) organizing for a potential critical incident; (2) matrix management; (3) leadership and decisionmaking; (4) using experts and consultants; (5) developing a crisis action plan; (6) confronting the news media; (7) managing the stress of leaders and victims in a crisis; and (8) intervention skills. The author identifies a number of basic principles of critical incident management, including planning and preparation, defining the scope of a potential problem, selecting the goal or desired outcome, establishing good communications, and budgeting adequately. 58 notes, 37 references
Main Term(s): Administrative planning; Crisis management
Index Term(s): Contingency planning; Emergency procedures; Governmental planning; Police emergency planning
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