skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 141275 Find in a Library
Journal: Mediation Quarterly  Volume:10  Issue:2  Dated:(Winter 1992)  Pages:187-192
Author(s): R M Fuller; W D Kimsey; B C McKinney
Date Published: 1992
Page Count: 6
Type: Survey
Format: Article
Language: English
Country: United States of America
Annotation: Twenty-four undergraduate students participated in a study designed to investigate the issue of disputant perception of mediator neutrality resulting from storytelling sequence to determine whether storytelling phase disclosure order significantly altered disputants' perception of mediator neutrality.
Abstract: Each of 23 mediation role-play sessions was mediated by the same two trained mediators and used the same conflict situation. Disputants' position in order of storytelling significantly influenced the perception of mediator neutrality. Those disputants in the traditional mediation setting who told their story in the primacy position consistently judged the mediators to be less controlling. Disputants telling their stories in the recency position in traditional mediation settings perceived mediators to be exercising more control. The variables relevant to competence, technical skill, and listening did not appear to be significantly affected by storytelling in either the primacy or recency position. Mediators need to recognize the importance of the primacy storytelling position and to be sensitive to perceptions that result from storytelling order or sequence. 12 references
Main Term(s): Mediators; Perception
Index Term(s): Alternative dispute settlement; Communications; Role playing; Videotapes
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.