skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 149560 Find in a Library
Title: Complaints and Efficiency: The Modern Police Force
Journal: Criminologist  Volume:18  Issue:1  Dated:(Spring 1994)  Pages:27-33
Author(s): G P Raven
Date Published: 1994
Page Count: 7
Type: Legislation/Policy Analysis
Format: Article
Language: English
Country: United Kingdom
Annotation: The British system for receiving and resolving complaints against police accomplishes little of value and interferes with police efficiency and effectiveness.
Abstract: Other than the police, no public or private body has a similar statutory framework of complaints imposed on them, plaguing and interfering with their daily work. The police resent being singled out for such intense scrutiny. No one can argue that the British police service is corrupt or dishonest, yet a massive complaints system consumes public funds to investigate complaints against police, the majority of which are trivial in the extreme, totally false, or brought by persons whose own criminal conduct was responsible for their initial contact with the officer involved in the complaint. Constantly under the threat of investigation, with a sheaf of complaint forms in his pocket, the once conscientious officer is now "going by the book," the less conscientious believing that to do nothing is the best policy. The abolition of the police complaints authority would save millions of pounds each year and give the police thousands of hours they could use more effectively to counter crime. The police could then spend their time in policing without the constant fear of criticism. Overall, the current complaints system is unnecessary and expensive, seriously undermining the efficiency of the police service.
Main Term(s): Criminology
Index Term(s): Complaints against police; Foreign police; Police effectiveness
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.