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NCJ Number: 151831 Find in a Library
Title: Integration of Police Officers and Civilian Staff: A Study of Internal Service Quality
Author(s): S Highmore
Corporate Author: Great Britain Home Office, Policing and Reducing Crime Unit
Research, Development and Statistics Directorate
United Ki
Date Published: 1993
Page Count: 122
Sponsoring Agency: Great Britain Home Office, Policing and Reducing Crime Unit
London, SW1H 9HD, England
Sale Source: Great Britain Home Office, Policing and Reducing Crime Unit
Research, Development and Statistics Directorate
Clive House, Room 415
Petty France
London, SW1H 9HD,
United Kingdom
Type: Survey
Language: English
Country: United Kingdom
Annotation: This study examined the extent and quality of interaction between police officers and civilian staff in three English police forces, including a metropolitan force and a large and a small provincial force.
Abstract: The study also sought to ascertain the attitudes of police officers and civilians toward each other, and to identify barriers to integration between the two groups. Data were collected through a literature review, questionnaires administered to uniformed and civilian staff, and interviews. The findings showed that, while personal relationships between police officers and civilian staff are generally good, corporate cultural attitudes and a potentially divisive us-them outlook undermine professional contact and cooperation. Barriers to integration identified here include age and gender differentials, differences in status, and a lack of police-civilian contact. There seems to be a positive correlation between level of contact between the groups and quality of interaction. Suggestions for improving police-civilian relations include, inter alia, creating a rank or status structure for civilians, bringing the pay and conditions of service of civilians into line with that of officers, employing retired officers as civilian employees, increasing joint training between the two groups, and designing a civilian uniform. 23 tables, 1 figure, and 4 appendixes
Main Term(s): Foreign police
Index Term(s): Crime prevention planning; England; Police civilian employees; Police work attitudes
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