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NCJRS Abstract

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NCJ Number:	153501

Title:	Training Specifications for the Public Safety Dispatchers' Basic Course

Corporate Author:	Cmssn on Peace Officer Standards and Training Information Services Bureau United States of America

Date Published:	1994

Page Count:	44

Sponsoring Agency:	Cmssn on Peace Officer Standards and Training Sacramento, CA 95816 National Institute of Justice/ Rockville, MD 20849 NCJRS Photocopy Services Rockville, MD 20849-6000

Sale Source:	National Institute of Justice/ NCJRS paper reproduction Box 6000, Dept F Rockville, MD 20849 United States of America Cmssn on Peace Officer Standards and Training Information Services Bureau 1601 Alhambra Boulevard Sacramento, CA 95816 United States of America NCJRS Photocopy Services Box 6000 Rockville, MD 20849-6000 United States of America

Document:	PDF

Type:	Training (Handbook/Manual)

Language:	English

Country:	United States of America

Annotation:	This document identifies the instructional goals, required training topics, learning activities, tests, and instructional hour standards that comprise the required content of the (California) Public Safety Dispatchers' Basic Course.

Abstract:	The increasing complexity of the Public Safety Dispatcher's job and the advance of communications technology require the routine updating of instructional content and teaching methodologies in the Public Safety Dispatchers' Basic Course. Effective initial training is crucial if a Public Safety Dispatcher is to acquire the requisite knowledge, skills, abilities, and tasks to provide quality service to the public. Communications personnel from both law enforcement agencies and community colleges participated in course development. The course contains the following Learning Domains: (1) Professional Orientation; (2) Criminal Justice System; (3) Introduction to Law; (4) Communication Technology; (5) Telephone Procedures; (6) Radio Procedures; (7) Missing Persons; (8) Domestic Violence; (9) Resources Referral Services; (10) Cultural Diversity/Sexual Harassment/Hate Crimes; (11) Gang Awareness; (12) Overview of Emergency Medical Services; (13) Stress Management; (14) Critical Incidents; (15) Practical Application Activities; and (16) Law Enforcement Telecommunications.

Main Term(s):	Police training

Index Term(s):	Criminal justice training; Emergency procedures; Hate Crimes; Police; Police domestic violence training; Stress management; Telecommunications



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