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NCJ Number: 153666 Add to Shopping cart Find in a Library
Title: Community Policing and Total Quality: Tools for Effective Police Resource Management
Journal: Campus Law Enforcement Journal  Volume:25  Issue:1  Dated:(January-February 1995)  Pages:23-25
Author(s): J Fadenrecht
Date Published: 1995
Page Count: 3
Sponsoring Agency: National Institute of Justice/
Rockville, MD 20849
NCJRS Photocopy Services
Rockville, MD 20849-6000
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America

NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
Type: Report (Technical Assistance)
Format: Article
Language: English
Country: United States of America
Annotation: Campus police can use principles from both community policing and total quality to achieve the standards of service, accountability, and responsiveness that a university administration and the public rightfully expect and to improve community and employee satisfaction.
Abstract: The police department of the University of Colorado at Boulder defines community policing in the university setting as being a community-based problemsolving process that involves both police officers and citizens. The police carry out their reactive, proactive, and coactive roles based on a set of values that include human life, constitutional rights, individual differences and contributions, a sense of community, integrity, purposefulness, openness, justice, discipline, individual and organizational excellence, and caring. Actions that demonstrate the use of both community policing and total quality include the use of critical incident reviews as a means of involving employees in continuous improvement, the use of citizen surveys to evaluate and improve services, training not only in technical police skills but also in problemsolving and communications, the use of crime data and crime analysis to support decisionmaking, and the development of collaborative relationships to handle safety and security issues.
Main Term(s): Campus police
Index Term(s): Campus Security; Community policing; Police management; Total Quality Management
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