skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 155237 Find in a Library
Title: Dispute Resolution and Policing: A Collaborative Approach Toward Effective Problem Solving
Author(s): R W Glensor; A J Stern
Date Published: 1995
Page Count: 16
Sponsoring Agency: Police Executive Research Forum (PERF)
Washington, DC 20036
Sale Source: Police Executive Research Forum (PERF)
1120 Connecticut Avenue, NW
Suite 930
Washington, DC 20036
United States of America
Type: Issue Overview
Language: English
Country: United States of America
Annotation: This article discusses how partnerships between police and dispute-resolution experts can result in unprecedented success in solving community problems.
Abstract: Dispute resolution philosophies and strategies are first reviewed to provide the reader with a context in which to consider innovative policing approaches. After examining various types of dispute resolution, the authors conclude that the potential for preventing problems, reducing risk of escalation, and averting violence makes dispute-resolution methods well suited for community-oriented policing and problemsolving. Community dispute resolution centers can help police and communities engage in cooperative problemsolving efforts. Community dispute resolution centers is a generic name for a variety of community-based dispute resolution programs that operate at more than 400 locations nationwide. Police may refer disputing parties to mediation programs or encourage them to seek mediation services themselves. Police collaboration with dispute resolution professionals may vary by area, depending on the availability of mediators, the existence of dispute resolution centers, and the history of working relationships between the police and other service agencies. Police must be properly trained to determine which situations qualify for dispute resolution and which ones warrant traditional police responses. When parties refuse to discuss the situation or it is highly unstable or volatile, arrest, citation, referral to other social service providers, or civil litigation may be the more appropriate response. 16 references
Main Term(s): Police crime-prevention
Index Term(s): Conflict resolution; Dispute processing; Dispute resolution; Interagency cooperation; Proactive police units
Note: From Fresh Perspectives, January 1995.
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.