skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 158143 Find in a Library
Title: Analytical Literature Review of the Cost-Effectiveness of ADR
Corporate Author: Concorde, Inc
Date Published: 1994
Page Count: 57
Sponsoring Agency: Canada Department of Justice
Ottawa ON K1A 0H8, Canada
Concorde, Inc
Ottawa, Canada
Publication Number: TR1994-11e
Sale Source: Canada Department of Justice
Justice Bldg. Kent St., at Wellington St.
Ottawa ON K1A 0H8,
Type: Literature Review
Language: English
Country: Canada
Annotation: Empirical and nonempirical literature on the cost- effectiveness of alternative dispute resolution (ADR) was reviewed, with emphasis on both findings and the issues and concerns that must be addressed in measuring ADR's cost- effectiveness.
Abstract: The literature search covered electronic databases available through computer networks, a literature review using both academic and popular sources, and interviews with experts in measuring cost-effectiveness of government programs. Results revealed a lack of empirical data on cost- effectiveness of ADR, as well as methodological differences in obtaining this data. Factors examined varied, but often included some or all of the following: cost and efficiency, disputants' satisfaction with the process, settlement rates, impact on court workloads, compliance rates, and issues related to the quality of justice. One finding that is consistent across dozens of studies of different kinds of ADR in varied settings is high levels of user satisfaction. Business in the United States has come to recognize the cost-effectiveness of ADR; the situation is less clear in Canada. Arbitration is the process on which most cost- effectiveness data are available. One of the most important factors in maximizing the cost-effectiveness of ADR is case selection. It is recommended that Canada's Department of Justice consider collecting its own data and undertaking its own evaluations of ADR programs. Appended model cost analysis procedure, list of persons interviewed, and 53 references
Main Term(s): Alternative court procedures
Index Term(s): Alternative dispute settlement; Arbitration; Mediation; Neighborhood justice centers; Services effectiveness
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.